Report a Residential Phone Issue

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* First Name:
* Last Name:
* Phone Number:
* Email Address:
* Last Four SSN digits:
Check a problem you are experiencing:
Time of problem:
Date of problem:

Our service department reviews requests Monday through Friday 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m. Other weekend requests are reviewed Monday morning.

For Customer-owned equipment requiring a premise visit, our service rate is $95 per hour plus materials.

For emergency requests, please dial 611 or 1-877-475-9546.

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