Report an Issue

Before submitting an online trouble report, we encourage you to try these simple steps.

  1. Check that your set-top box is powered on and that your TV is set to the correct channel.
  2. If so, reset your set-top box by pulling the power cord from the back of the box and waiting 10 seconds. Re-insert the power cord into the back of the set-top box. After the set-top box goes through its restart cycle, check to see if your initial trouble is resolved. If not, please complete the information below.

Your information will be submitted to SkyLine/SkyBest via a secure connection.
Fields marked with a * are required.

* First Name:
* Last Name:
* Phone Number:
* Email Address:
* Last Four SSN digits:
Check a problem you are experiencing:
Time of problem:
Date of problem:
Specific Channel Affected (if applicable):

Our service department reviews requests Monday through Friday 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m. Other weekend requests are reviewed Monday morning.

For emergency requests, please dial 611 or 1-877-475-9546.

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